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Objective
To carry out a customer feedback sessions in order to pin point the specific pain points customers are facing in relation to reporting within the platform.
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Platform Reporting - Customer will only focus on the Data reporting for clients within the platform. Internal Convertr data reporting is not to be covered in this documentation and will be addresses as a separate document here.
Different customers dependent on role / seniority level within the customer business will require a range of granularity in the report information they are trying to collate.
Requirements
We will collate the requirements for delivering Platform Reporting - Customer based off the feedback sessions we hold with customers in the coming weeks.
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Question | Answer | Date Answered |
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What reports are customers looking to create? | ||
Which business areas within the customer business are looking for reporting capabilities? | ||
What are customers expectations on how they will be able to view the data within the platform. | ||
Out of Scope
All data reporting related to internal platform reporting
Success metrics
Once we understand the problem we are looking to resolve for the customer base we will address the metrics for Success.
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